GESAMTSCHEMA
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Damit ein Service funktioniert muss dessen Prozesse definiert werden. Hierbei werden die Abläufe inklusive Schnittstellen, Ergebnisdokumente und vieles mehr berücksichtigt.
ROLLEN
Jeder Prozess wird von diversen Rollen erbracht. Diese Rollen müssen definiert sein.
SCHNITTSTELLEN
Innerhalb von Prozessen gibt es Schnittstellen. Diese Schnittstellen müssen definiert und eindeutig beschrieben sein, um den optimalen Prozessablauf zu garantieren.